FAQ

Frequently Asked Questions

    Zero waste packaging?

    • All of our packaging can be either recycled, compostable, or biodegradable. This is great because this is not the way we want to leave our mark on this earth!

    Is your packaging eco-friendly?

    • Our mailers and garment bags are both 100% compostable. This means they will break down into nothing, as if they were never there. They are made from 70-80% PBAT (a co-polymer that is completely compostable) and 20-30% PLA (which is a fancy way of saying cornstarch).
    • To compost mailers at home, remove any labels, cut them up and place in your compost bin as “brown” materials. These will completely break down within 90 in a commercial compostable environment, and up to 120 days at home.
    • Our garment bags have a shelf life of 10 months, only when the bags are exposed to the elements, light, heat and moisture. If not, they will not start to degrade for at least a year. 
    • Mailer certifications: Australia: Home Compostable (AS5810) and Commercially Compostable (AS4736). International: Home Compostable (EN13432) and Commercially Compostable (EN13432)
    • Garment bag certification: Home Compostable (AS5810)

    What other materials do you use in your packaging?

    • Our tissue paper is 100% recycled and FSC certified. It is also recyclable and compostable
    • Our uncoated, recycled Stickers are made from 100% post-consumer waste, and is biodegradable
    • Notecard is 100% recycled content, 100% post consumer waste. Recyclable and naturally biodegradable. This Milkweed paper stock is manufactured in a carbon neutral, Green Seal Certified process with 100% wind power
    • Our shipping labels have recycle compatible adhesive, and is recyclable. The release liner is 100% recycled & curb side recyclable. 
    • We use recyclable water activated tape for sealing our box packages. 
    What currency is your pricing in?
    • Our pricing is in Canadian dollars
    What countries do you ship to?
    • At the moment, we ship to Canada, U.S., U.K. and few Caribbean islands like Trinidad & Tobago, Barbados and the Bahamas. If you are outside of these countries and would like to place an order, please email us at info@la-leur.com and we will try to accommodate your request :)
      Is shipping free?
      • Shipping is free only in Canada, once signed into a la-leur.com account, with a minimum spend of $150. We hope to make our shipping policies better with every year of operation.
      Are taxes and duties included in the price?
      • Prices listed on our website do not include taxes. When purchasing your order, sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise, and will be shown on the Order Summary page. Purchases made using Gift Cards will be charged applicable taxes.

      • Customers are expected to handle and pay for any customs & duties if applicable, for orders that are outside of Canada. The listed price of our products do not include any taxes, shipping or duties.

      Why does my package look ripped open?

      • Sometimes our International orders going to/or via the U.S undergoes a random check at the post office. Even though we wrapped your parcel very cutely, these checks are part of their policy. The parcel will be torn open/ cut open by the post office and might be resealed in their own shipping supplies and tape. 
      • As a new company, we will constantly be revising all our processes and shipping providers, until we have come to our best option.
      Do I need an account?
      • When signed into your account, you can receive free shipping in Canada when you spend over $150 CAD. We will also send you latest drops and exclusive access to shop our new collections first- straight to your inbox. We will be working on a loyalty points program for future.
      What is your return policy?
      • We only give refunds within the first 24 hours of placing your order. Other than that, we can offer store credit- just in case you got your size wrong. Please reach out to us via email with your order number, details and receipt of purchase attached, if you wish to make a return. We will send you a form, which must be filled out and included with the item to be returned. Items must be returned in the same condition it was sent, with all original packaging materials to be considered. Once everything is approved on our end, we will issue you store credit so you can re-purchase in your correct size.
      How can I make an exchange?
      • Exchanges start the same as a return. Please reach out to us via email with your details. Once we send back a return form to you, include this with the item and ship it back to us with all original packaging. Once we review the return and all looks good, we can issue you the store credit.
      Do you offer local pickup?
      • Yes we offer curb side pickup outside our studio location: 1178 Bloor street west, Toronto, ON
      • Save on shipping and schedule a specified pickup day and time with us via email: info@la-leur.com
      • Our pickup times are set to Mondays, Wednesdays and Fridays from 4-6pm. Please remember to wear a mask when receiving your order.
      How do I determine my size?
      • Each first purchase (while stocks last) comes with a branded La Leur measuring tape. This will come in handy for all of your future clothing purchases online. We know it hasn't been easy with the restrictions of the pandemic. We want to make your online shopping experience better with this handy tape measure.
      • Visit our Size Guide for the proper way to measure yourself and for size charts,
      • You can always feel free to contact us via email or social media, if you are not entirely sure on which size to order.
      Are your styles true to size?
      • All of our styles are true to size. 
      • Our Valentina knit top was meant to fit snug on the body, but you can size up if you prefer a looser fit.
      • Our Mimi bustier is true to size, and also has adjustable shoulder straps for the perfect fit.
      • Our Ella pant is true to size, but you can size up as there is an adjustable waistband which allows an oversized fit. It is also perfect for smaller waists and bigger hips. If you have trouble finding pants to fit you right, search no more!
      • Our Juliette skirt is true to size.